MagicMakers Group offering free customer service webinar Oct. 22

In honor of National Customer Service Week, MagicMakers Group, a consultancy of longtime Disney executives and leader representing one of the most diverse teams of practitioners in the marketplace, unveils its “Studios of Expertise.”  The company leverages its vast customer experience acumen to help businesses bridge the gap between brand promise and operational excellence through its ‘Studios’ in Theme Parks & Attractions, Hotels & Resorts, Retail, Food & Beverage, Sports & Venues, Cruise Lines, Souvenir Photography, Contact Centers, Consumer Insights, CRM & Loyalty, Design Thinking, Industrial Engineering, Strategy & Feasibility, and Strategic Communications.

MagicMakers Group is offering a Complimentary Live Webinar, ‘Untold Disney Customer Service Stories’ on Thursday, Oct. 22 from 2:00-3:00 pm ET.  Expect great stories like the Disney Custodial Host seen ‘entertaining’ the guests by drawing a picture of Goofy on the sidewalk using his mop and water.  How many times do you think this image was shared on social media?  Yes, their job was cleaning but their purpose was making people happy.  Those interested can register at www.MagicMakersGroup.com.

“For longtime former Cast Leaders like us, Customer Service is part our DNA,” said co-founder Cal Almaguer. “It’s why we chose this year’s Customer Service Week to unveil our new ‘Studios of Expertise.’  It’s virtually impossible for any of our experts to have online or in-person experience and not immediately think of ways to make it better.”

Around the globe, companies are working overtime to implement protocols to manage the new normal and ensure their customers and employees are safe and secure. The MagicMakers Group provides key insights and lessons learned in creating customer service magic. Co-founder Rob Mauldin adds: “We’ve assembled an amazing team that for decades created world-class customer experiences for Disney and ESPN, and now consults with businesses on developing, implementing, optimizing, and creating highly effective customer-centric cultures.”